Shipping & Returns Policy
ShippingÂ
Our priority is to provide excellent customer service, which is why we have a team of friendly representatives to assist you. We want you to spend your time enjoying your journey, so we take care of inspecting, packaging, and shipping our products directly to you in a timely manner.
Please note that most of our products are handmade and made to order. We guarantee to ship handmade and personalized items in 2-4 business days from your order. However, we cannot guarantee shipping timelines after your product is in the hands of the shipping carrier, and we are not responsible for delayed shipping by the carrier.
Delivery timeframes vary depending on the shipping method you select at checkout and your location. Free shipping offers are only available to addresses within the United States.
Returns (if applicable)
We have a 30-day return policy for unused items that are in the same condition as when you received them. However, we do not accept returns for shipping, gift cards, custom orders, personalized items, or products that may vary slightly in leather color. Gift sets can only be returned in their entirety and cannot be returned if personalized. Customers are responsible for the cost of return shipping.
We use top-grain leather that is not highly treated, so scratches and scuffs from handling are expected. We embrace these natural characteristics because they make each item unique.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 business days. If your refund is approved, it will be automatically applied to your credit card or original method of payment.
If you have any further questions or need support, please reach out to us via our online chat or by sending an email to vivaworkshop@gmail.com.